Al. Zjednoczenia 36, Warszawa
+48 22 203 49 82

Public sector

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Project Description

Citizen response and case management

Objectives and challenges:

  • Implementation of unified citizen database to support case management processes and service requests in taxation


  • Preliminary analysis and feasibility study to verify potential use of selected technology
  • Technologies used: Siebel for Public Sector, Siebel Case Management, external portal integration
  • Areas covered: Case Management


  • Analysis provides valuable information in requirements gathering and project decision processes

Project Details

  • Client2010
  • TechnologyCentral government agency